TRIMAMA

Phone: +86 411 82681855   Email: info@trimama.cn
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FAQ
FAQ
FAQ

Frequently Asked Questions

  • Can you provide customized candles with our logo or design?
      Yes, we can offer customized candles with your logo or design. Please provide us with your specific requirements and we will be happy to assist you.
  • What are the minimum order quantities for your candles?
      The minimum order quantity for our candles is 500 pieces per scent and color. However, we can offer flexibility for larger orders or if you require a specific quantity.
  • Do you provide free samples?
      We can provide free samples for you to test our candles. Please note that the shipping cost will be on your account.
  • How long is the lead time for my order?
      The lead time for most orders is 30-45 days from the date of confirmation. However, this may vary depending on the complexity of your order and our production schedule. We will provide you with a detailed lead time upon receiving your order.
  • Do you offer any guarantee or warranty for your products?
      We stand behind the quality of our candles and offer a 1-year limited warranty against any manufacturing defects. Please refer to our warranty policy for more details.
  • What types of candles do you offer?
      We offer a wide range of candles, including pillar candles, votive candles, tea light candles, and scented candles in various fragrances. We also provide custom candles tailored to your specific needs.
  • Do your candles come in different sizes and shapes?
      Yes, we offer a variety of sizes and shapes for our candles, such as round, square, rectangle, and novelty shapes. Please let us know your preferences, and we will be happy to accommodate your needs.
  • Can you provide gift packaging for your candles?
      We offer a selection of gift packaging options for our candles, including gift boxes, bags, and ribbons. We can also customize the packaging to match your brand or event. Please contact us for more information on our gift packaging options.
  • Do you offer volume discounts for large orders?
      Yes, we provide volume discounts for large orders, depending on the quantity and type of candles you purchase. We will be happy to discuss discounts and special offers with you, so please feel free to contact us for more information.
  • Can you provide technical support or product information for your candles?
      Yes, we have a dedicated customer service team that can provide technical support and product information for our candles. You can reach us via email, phone, or WhatsApp, and we will be happy to assist you with any questions or concerns you may have.